Refund policy

Office N Stationery Return & Refund Policy

Last Updated: 21 October 2026

This policy is designed to provide customers with a transparent and fair shopping experience in accordance with applicable UK consumer protection laws, including the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. The 14-Day Right to Cancel

For most online purchases, you have the right to change your mind.

  • Request Period: You generally have 14 days from the day after delivery to notify us that you wish to cancel an eligible order.

  • Return Window: After notifying us of your cancellation, you generally have a further 14 days to return the item.

Certain exceptions apply under UK law.

2. Eligibility & Condition

To qualify for a refund when returning an item because you have changed your mind, please return it in good condition.

  • Product Condition: Items should be kept in a condition that allows them to be inspected.

  • Unused Items: Where possible, return items with their original tags and accessories.

  • Original Packaging: Please include the original manufacturer packaging where available.

  • Returns: We accept return requests for both defective and non-defective products, subject to applicable law.

  • Proof of Purchase: A valid receipt or order confirmation must be provided.

Note: Items showing signs of use beyond what is necessary to inspect them may be subject to a lawful deduction for diminished value. This does not affect your statutory rights regarding faulty or misdescribed goods.

3. How to Initiate a Return

To start a return, please use the Contact Us page on the Office N Stationery website.

  • Method: Submit your return request through our website's Contact Us page.

  • Authorized Returns: Where required, we will provide instructions on where to send your package.

  • Return Shipping Fees: For change-of-mind returns, the customer may be responsible for return shipping costs where this has been clearly communicated before purchase. For faulty, damaged, or misdescribed goods, applicable legal rights will apply.

  • Unauthorized Returns: Please contact us before sending an item back so we can provide the correct instructions.

4. Damages, Faulty Goods, and Discrepancies

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us through the Contact Us page as soon as possible.

  • Statutory Rights: Under the UK Consumer Rights Act 2015, eligible customers generally have a 30-day short-term right to reject faulty goods for a refund. Depending on the circumstances, repair or replacement rights may also apply.

  • Return Shipping: We will follow applicable UK law regarding return costs for faulty, damaged, or misdescribed goods.

5. Non-Returnable Items

Certain products may be exempt from the change-of-mind cancellation right under UK law, including:

  • Personal Care & Hygiene: Certain sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed.

  • Perishables: Certain goods that deteriorate or expire rapidly.

  • Bespoke Goods: Personalized or custom-made items.

  • Other Legal Exceptions: Products specifically exempt under applicable consumer protection legislation.

These exceptions do not remove your statutory rights if an item is faulty or misdescribed.

6. Order Cancellations

We aim to process orders promptly.

  • Pre-Dispatch: If you wish to cancel before your order is dispatched, please contact us through the Contact Us page as soon as possible.

  • Cancellation Fee: For eligible cancellations, an administration fee may apply where legally permitted and clearly disclosed before purchase. The proposed fee is £5 for orders under £100 and 5% of the order value for orders of £100 or more. This fee will not be charged where it would unlawfully restrict your statutory rights.

  • Post-Dispatch: If your order has already been dispatched, you may still have a legal right to cancel an eligible online purchase. Please follow the standard return process.

7. Exchanges

  • Exchanges: Direct exchanges are not currently offered.

  • If you want a different item, you can request a return and, where applicable, place a new, separate order for the desired replacement. Your statutory rights remain unaffected.

8. Refunds

Once your return is received and inspected, we will notify you of the refund outcome where applicable.

  • Approval: Approved refunds will generally be issued to your original payment method.

  • Timeline: Refunds will be processed within the applicable legal timeframe. Banks and payment providers may require additional time to display the funds.

  • Original Delivery Costs: Where required by law, refunds will include the applicable standard delivery charge.

9. Restocking Fees

A restocking fee of 5% of the product price may apply only where legally permitted and clearly disclosed before purchase. No fee or deduction will be applied where it would unlawfully restrict your statutory rights, including rights relating to faulty or misdescribed goods.

Company Information

Office N Stationery is operated by MENSARK LTD, a company registered in the United Kingdom.

Company Number: 16552046

Contact Us

For any questions regarding returns or refunds, please use the 

 page on the Office N Stationery website.

Please include Return Request – [Your Order Number] in your message so we can identify your request.